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Case Management

Case Management.jpg

Help when it's needed

Our Resource and Service Specialists (RSS) are responsible for assessing, planning, facilitating, and advocating for our residents and their families. From day one, they begin working with survivors to provide tools and resources to promote safety, self-sufficiency, and well-being.

Residents in our shelter are invited to work with S.A.F.E. House staff to determine if they are eligible to become a participant in one of our housing programs


Upon intake at the shelter, residents are connected to their RSS. Together, they Safety Plan and Service Assessment. The RSS help residents to determine goals that are feasible and helpful to moving forward like:

  • Income

  • Housing

  • Finding work

  • ...and more

Safety Planning and Service Assessments are truly personal. Each survivor chooses their own path and goals. The RSS offer support, resources, referrals to additional agencies, and more.

On-Going Support

Survivors of intimate partner domestic violence receive on-going support from the case managers at S.A.F.E. House.

Residents meet with their case manager at least once weekly during their stay and once a month while in the S.A.F.E. House Rapid Re-Housing Program. However, our case managers are available to residents and program participants whenever they are needed. 

The goal of our case management program is to ensure that the survivors we work with can become self-sufficient and stay on a path of on-going healing. 

Contact Us

505.247.4219 (Local) 800.773.3645 (Toll-Free)

P.O. Box 25363

Albuquerque, NM 87125

If you or someone you know is experiencing domestic violence, please call our 24/7 hotline.
505.247.4219 (Local) 800.773.3645 (Toll-Free)
Our staff are standing by to assist you in any way possible.

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