top of page

Shelter Manager
Job Description



Responsible for overseeing all operations of the Resource and Service Specialists, Child Resident Advocate, and Therapist.  Responsible for solving complex and critical situations and ensuring that all department activities comply with relevant laws, regulations, funder requirements, and agency policies.  Supervises, supports, coaches, and evaluates shelter staff. Provides direct services case management, legal and social advocacy, and education and support for residents.  Responsible for service planning for domestic violence residents and accompaniment to goal-related appointments.





  • Bachelor’s degree in human services or behavioral health field or equivalent.

  • Two years relevant direct service experience or equivalent education + experience.

  • Management, supervisory or leadership experience.

  • Ability to work effectively in a multi-tasking, crisis-oriented environment.

  • Knowledge of the dynamics of domestic violence, including:

    • Family systems,

    • Abuser psychology,

    • Contributing societal factors

    • and crisis intervention and management techniques.

  • Ability to use discretion and follow confidentiality guidelines.

  • Ability to relate to coworkers, peers, residents, and others positively and professionally.

  • Ability to perform work activities requiring effective and active listening, negotiating, and instructing.

  • Ability to speak with others and to respond appropriately.

  • Knowledge of Microsoft-based software, browsers, and other basic technologies. 

  • Ability to pass criminal and motor vehicle screening, have a valid driver’s license, and have a reliable, insured vehicle and be willing/able to use it for work purposes as needed.

  • Be fully vaccinated against COVID-19 throughout tenure of employment and pass a Health Certification Clearance-TB.




  • Bilingual in Spanish.

    • Must pass testing to receive a pay differential.

  • Two years of supervisory experience in a social service setting.

  • Two years of experience working with residents affected by domestic violence.




  • Supports Therapists, Resource and Service Specialists, and Child Resident Advocate in facilitating individual resident plans.

  • Provides supervision of Resource and Service Specialists, Therapists, and Child Resident Advocate including selection, performance evaluations, coaching, work assignments, case assignments, and scheduling.

  • Develops, implements, revises, and maintains department procedures.

  • Functions as an integral member of the agency’s management team to facilitate decision-making and coordination of services and programs throughout the organization.

  • Promotes teamwork and supervises staff to ensure the highest quality and most relevant services are provided to participants.

  • Provides information and technical assistance to staff and residents regarding accessing available community and agency resources required to achieve resident-specific goals.

  • Provides information and technical assistance to residents regarding basic legal processes and attends court hearings as support when necessary, reasonable, and appropriate.

  • Facilitates day-to-day operation of the shelter.

  • Utilizes Cap60 software to ensure consistency and accuracy of data.

  • Maintains a consistently respectful and professional demeanor with crisis callers, residents, coworkers, donors, and others.

  • Works as an effective team member to ensure the highest quality and most relevant services are provided to residents and to help further the agency’s mission.

  • Provides reliable information in spoken and written communications.

  • Adheres to agency policies and procedures.

  • Maintains confidentiality of residents, employees, and agency confidential information.

  • Oversees the maintenance of resident files and other documentation of services and activities as required by the agency and funding sources.

  • Takes a leadership role in confrontational or complex situations and involves or informs the Executive Director as needed.

  • Provides or facilitates emergency shift coverage as needed.


This list is not exhaustive, and other duties may be assigned.




  • Adheres to S.A.F.E. House’s policies.

  • Attends training and staff meetings as required.

  • Attends community meetings and committees on behalf of and in support of S.A.F.E. House.

  • Conducts public presentations and facility tours as needed or requested.

  • Ensures the safety and security of residents, staff, and the facility as a team member.

  • Other duties as assigned.


ACCOUNTABILITY:  The Shelter Program Manager reports to the Executive Director.

Are you excited to join us?

Please browse to stay up-to-date on the latest openings at S.A.F.E. House.

Contact Us

505.247.4219 (Local) 800.773.3645 (Toll-Free)

P.O. Box 25363

Albuquerque, NM 87125

If you or someone you know is experiencing domestic violence, please call our 24/7 hotline.
505.247.4219 (Local) 800.773.3645 (Toll-Free)
Our staff are standing by to assist you in any way possible.

Follow Us

  • Facebook
  • Instagram

Sign Up For Email

bottom of page